Captain Jack Casino promises a lot—$11,000 bonus, crypto options, and over 200 games—but most players aren’t buying it. On Trustpilot, it holds a weak 2.0 rating, and the negative reviews are all too familiar: withdrawals denied, bonuses that don’t pay, and support that’s either slow or non-existent.
They don’t list a license, a company name, or even where they’re based. Live chat rarely works, and emails don’t seem to help much either. For a site that looks professional, the real experience is messy. A few users had okay luck, but for most, it’s just not worth the risk.
Feedback from Real Players
With a TrustScore of 2.0 out of 5 based on 78 reviews, it’s clear—Captain Jack Casino has a pattern of poor service, and a quick look at player feedback confirms it’s repeatedly leaving players frustrated, ignored, and out of money.
Players report serious issues like withdrawals being blocked without warning, support teams going silent, and KYC demands that keep repeating even after documents are submitted. Some users even say their withdrawal pages stopped working entirely after they tried to cash out. Others claim they were charged without authorization, had their cards misused, or were denied access to live chat when asking for help.
Here are just a few firsthand accounts:
Review date: May 9, 2025
Probably one of the worst companies out…
Probably one of the worst companies out there. They are straight out denying me the right to talk to their manager or supervisor. I have done withdrawals with them a few times in the past—easy peasy. But now, out of nowhere, they ask for more info. Info that doesn’t matter if you’re sending me money. Info that any REAL or REPUTABLE company/casino would NEVER ask for!
Well, I sent them the info they requested right away from the first email they sent me—because I know how they are. I sent it to them a total of 3 to 4 times. They reply to the email by asking me for the info again.
To make things even better, they have taken away my ability to withdraw. I can go deposit no problem. Click on withdraw—goes to a blank page where nothing loads. They are literally trying to steal my money!
If they don’t send it to me tonight and have the manager call me, in the morning I’m contacting the AGLC and RCMP.
Date of experience: May 8, 2025
Review date: April 12, 2025
They are scammers, they are liars…
They are scammers, they are liars. Someone created an account under my name and compromised my bank cards, spending $1,399.75 with them. I’m trying to get my money back, and they have been ignoring my emails, blocked me from live chat, and said they were sending me a payment—but won’t respond to what bank or how much is being returned.
They have a worker named Brandon Mitchell who ran my cards multiple times for outrageous amounts—one charge alone was for $928. I have a bunch of screenshots showing what he did. I’m so pissed right now. I want my money back for the transactions I didn’t do and I want those pieces of sh*t to answer my god damn emails.
Date of experience: March 27, 2025
Review date: March 3, 2025
Be forewarned.
I won $1000 in November 2024. It took close to 2 months before I received only $390 through crypto. I went to LCB.org and asked them to intervene to help me get the rest of my winnings. Of course, the casino found “reasons” why I wouldn’t be paid the full amount I won.
I even thought, why not play the free spins they give every day—and I won another $200. Of course, they told me since it was played from my original winnings, I would not be allowed to cash those out either. They are a scam casino. They refuse to pay out what players are owed.
Please be warned. **DON’T PLAY HERE OR PUT MONEY INTO THIS CASINO.**
Date of experience: November 11, 2024
User Reports on Captain Jack Casino
- No Verified License – The site claims to be licensed, but offers no details—no licensing body, no number, and no way to confirm its legal status.
- Anonymous Ownership – There’s no public info on who runs Captain Jack Casino or where it’s based, leaving players with zero accountability if something goes wrong.
- No Provably Fair System – While games are audited by TST and run on RNGs, the platform doesn’t use provably fair technology—meaning players have no way to independently verify results in real time.
- Broken Support Channels – Live chat rarely works, and users report slow or no response via email when trying to resolve payment or account issues.
- Unclear Sponsorship and Backing – There’s no mention of official sponsors or business partners, adding to the overall lack of transparency.
Unclear Licensing and Ownership
One of the biggest concerns with Captain Jack Casino is the lack of basic information about who’s actually running the site. There’s no disclosed license authority, no company name, and no physical address listed anywhere.
Here’s what stands out:
- Undisclosed License Details – While Captain Jack claims to be licensed, the site doesn’t specify the licensing body or jurisdiction. This makes it impossible for players to verify whether it’s legally authorized to operate.
- No Public Ownership or Location Info – The company behind the casino is unnamed, and no physical address is available. Users have no way of knowing who is responsible for managing the platform.
- No External Oversight – If payout delays, account issues, or disputes occur, there’s no regulator for players to turn to. With live chat support reportedly not working and limited contact options, resolving problems can be difficult.
For a casino accepting real money, the absence of basic transparency raises serious questions about trust and accountability.
Where to Play Without the Hassle
If Captain Jack let you down, these won’t.
| Where to Play | Welcome Bonus | Rating |
|---|---|---|
| Stake.us | 250,000 GC + 25 SC + 5% rakeback | 5/5 |
| Super Slots | 300 Free Spins | 5/5 |
| Wild Casino | 250 Free Spins + Cash Rewards & Prizes | 5/5 |
Our Thoughts
Captain Jack Casino advertises massive bonuses and a solid game lineup, but real user experiences suggest otherwise. Users report denied withdrawals, poor customer support, and terms that shift without warning.
If you’re after a reliable and transparent casino, Captain Jack doesn’t make the cut. With more trusted, fully verified platforms out there, there’s no reason to take the risk.