El Royale is the most aesthetically polished Infinity Media Group casino — a 1920s-themed site that genuinely looks great. Behind the visuals, the same operational rules apply as at Las Atlantis and Slots Empire: $150 minimum withdrawal, $2,500 per-transaction cap, slow non-crypto payouts, and KYC friction.
El Royale’s Trustpilot rating sits at 1.9, with the most common complaints being unauthorized-withdrawal cancellations — the casino reverses an approved withdrawal back to the balance, often without notice, and the player has to start the process over. The pattern repeats across the Infinity Media Group.
Where El Royale frustrates players
Pattern matches the rest of the network:
Withdrawals get reversed mid-process. Approved, then cancelled, with the balance returned. Players have to restart KYC and resubmit. Trustpilot is full of this complaint.
$150 minimum + $2,500 per-transaction cap. Universal across Infinity Media Group casinos.
Aggressive promotional emails. Sign up once and you’ll get 3-5 emails a day. Unsubscribe doesn’t always stick.
Slow wires, fast crypto. The standard offshore pattern, but worse than average even for offshore.
Same operator, same rules
El Royale is operated by Infinity Media Group on a Curaçao license. The Anjouan license sometimes mentioned in player complaints is incorrect — it’s Curaçao, but the practical enforcement is similar (limited).
- Curaçao license — Limited enforcement.
- Infinity Media Group — Las Atlantis and Slots Empire share the playbook.
- 1.9 Trustpilot — Below the threshold for trusted operators.
If you’ve had withdrawals reversed at El Royale, you’re not alone — it’s the most-reported complaint about the entire Infinity Media network.
Where to play instead
Three US-friendly casinos that don’t have the issues described above:
| Where to Play | Welcome Bonus | Rating |
|---|---|---|
| Wild Casino | 250 Free Spins + Cash Rewards & Prizes | 5/5 |
| Stake.us | 250,000 GC + 25 SC + 5% rakeback | 5/5 |
| Super Slots | 300 Free Spins | 5/5 |
The bottom line
El Royale looks beautiful and plays smoothly until you try to take money out. The withdrawal-reversal pattern alone makes it hard to recommend, even before the $150 minimum and $2,500 cap.
Use a casino where ‘approved’ actually means the money is on its way. There are dozens of US-friendly options that don’t reverse approved withdrawals.