Royal Ace Casino presents itself as a polished platform, with generous-looking promotions, a VIP-style vibe, and an expansive game lineup, but for many players, what happens after sign-up tells a different story.
Despite being around since 2009, Royal Ace has racked up a long trail of frustrated users. A staggering 79% of reviews on Trustpilot are 1-star, pointing to recurring issues like denied withdrawals, vague bonus restrictions, and unhelpful support. The marketing may shine, but for many, the experience doesn’t match the promise.
What Users Are Really Saying
A glance at the reviews reveals a deeper issue. With 79% of 80 reviews landing at 1 star, it’s clear that many walk away disappointed. Complaints go beyond minor hiccups —users report withdrawals being denied without valid reasons, unresponsive or dishonest support, and bonus terms that change mid-process. Some even claim their transaction histories were altered or erased during disputes.
It’s not just one bad experience, it’s a consistent wave of frustration and here’s what real users are saying:
Review date: May 15, 2024
Absolute worst casino ever
This is the absolute worst casino I’ve ever played at this one and all their sister casinos they do everything in their power to confuse and manipulate people almost to the point where they just give up on trying to get their money. After you go through all their hoops and hurdles they still come up with reason after reason after reason of why they can’t send you their money. I had a check withdrawal that they for some reason couldn’t even mail me a check then when I change my withdrawal method they come up with the excuse of my withdrawals been changed too many times after I change it because they requested me to change it Do not play at this casino.
Review date: April 20, 2024
Denied Withdrawal
On 04/19/24 I had received a email from Royal Ace Casino with a redemption code for 50 free spins so I went ahead and redeemed them. The max that you can cash out according to the bonus code is $180. I ended up winning $142.71 and tried to make a withdrawal request, but it was asking for a verification deposit when it shouldn’t be because I am already a depositor. So I reached out to live chat to see why and the lady tells me that my withdrawal will be denied because I have claimed multiple free chip in a row which I clearly did not I claimed free spins. Then she said that I had basically violated the casinos terms and conditions for free bonuses which I clearly did not. If your not eligible to redeem a bonus code the code will be rejected well it obviously wouldn’t so therefore I was eligible for the spins. It honestly seems like they are looking for excuses not to payout and that’s totally unacceptable.
Review date: March 26, 2024
Horrible experiences back-to-back. No resolution
This casino has been a GIGANTIC pain. Tried withdrawing $1000 about a week ago. A few days later after a lot of back and forth, they said I couldn’t withdraw via bitcoin and had to do a wire transfer. I told them I couldn’t because my credit union doesn’t accept international wires. So then, I went about using their “coin draw” withdrawal which is supposed to be “lightening fast”. After having to meet A LOT of criteria, such as: last bonus code must not be free chip, last deposit must be at least $100, last deposit must be via bitcoin, must have a Coinbase wallet set up, etc etc etc. I finally met the criteria and resubmitted a withdrawal request (this time for $2000). VERY Long story short, they declined it due to me not being a regular bitcoin depositor. I told them that NO WHERE does it state someone needs to be a “regular” bitcoin depositor. And they HAPPILY accepted my bitcoin PAYMENT, but won’t let me withdraw now. I am so incredibly upset and fed up with all of the back and forth and also zero communication about the process. I now have $3400 sitting there that I can not withdraw. Extremely upsetting. They are not giving me any other options for withdrawals either. If Royal ace cares to contact me, my username on their website is: wvgu2k5trs
Review date: March 19, 2024
SCAM
This company intentionally will create new rules to avoid having to pay out. I’m a VIP player and have had issues withdrawing over a certain amount. I have a current withdrawal pending. I spoke to customer service Ronald Grant which I’m sure is a fake name. Who stated I can’t withdraw via BITCOIN because I didn’t deposit via BITCOIN. I’ve withdrawn via bitcoin before and definitely did not use it for my deposit. He then stated I needed to cancel my withdrawal and request a new one. By doing that I would be mixing funds with my new current balance. Why would he tell me to do that. It’s because they don’t want to pay out.Crazy enough I definitely followed all promotional rules to make sure my withdrawal went smoothly.I think I’ll attach my chat conversations so you all can see that this company is a SCAM.
Review date: May 5, 2024
They are unprofessional scamming ass lying losers
First time on there platform I accepted a coupon for free sc. Completed the playthrough requirements and tried to withdraw my winnings and got denied. First reason was that I needed to deposit money first before I could withdraw. Saying that it is to verify my litecoin wallet. If you know anything about crypto then you know that wallets or an address to a wallet never needs to be verified. Once they realized i was a bit more knowledgeable about how crypto works they said that it’s now because i have used multiple bonuses in a row without depositing. My first time ever on there platform. I told them I even made sure using the transaction History widget on there website to see if i ever been there before and forgot. Transaction History was blank except for today. There resonse was that the transaction history was not functioning properly. They are unprofessional scamming ass lying losers!
Review date: February 19, 2025
THIS PLACE IS TRASH
THIS PLACE IS TRASH! Had a “no deposit” sign up chip credit, played through their RIDICULOUS 40x amount, won $30 by the end of it; then it was required to do a minimum DEPOSIT of $10 to withdraw, ‘which can be withdrawn with the $30 winnings’. okay, whatever. Did that and now 4 days after getting through document verification, i request my lil $41, ONLY FOR MY $11 deposit to be sent back! Meanwhile the $30 winnings says “MANAGER withdraw request”. Obviously that was approved. but why TF is ANY manager REQUESTING MYYY MONEY?!?!!!! They ACT like they’re SOOO helpful and legit, when they’re just a SCAM. I’ll be sure to take this as far and high up as possible, while ensuring i alert every outlet from online to news outlets and my attorney general.
What’s Going Wrong at Royal Ace
1. Withdrawal Denial- Players meet all requirements but still get blocked from cashing out for vague or shifting reasons.
2. Unprofessional- Chat agents give misleading info, end conversations abruptly, or enforce rules without explanation.
3. Transaction History Manipulation– Users report missing or altered history when trying to dispute bonus violations.
4. Unfair Terms or Practices- Rules are vague, inconsistently applied, and often changed after users request a payout.
No License, No Accountability
One of the most troubling issues with Royal Ace Casino is its complete lack of transparency. Nowhere on the website do they provide the name of the company behind the casino, details about their licensing status, or information about which regulatory body, if any, oversees their operations.
This raises serious concerns:
- No verified gaming license or regulatory body – Legitimate casinos display this clearly to prove they’re operating under legal standards. Royal Ace does not.
- No traceable company ownership or address – Players have no way of knowing who is actually responsible for the platform.
- No dispute resolution or third-party oversight – If something goes wrong, there’s no authority to turn to for help.
When a casino fails to show even the most basic licensing and business information, it becomes extremely difficult to trust any of their policies or promises. This lack of accountability could be a key reason why so many players reported numerous problems—there’s simply no one holding them to a standard.
Choose a Casino You Can Trust
If Royal Ace isn’t living up to the hype, these trusted casinos actually do:
| Where to Play | Welcome Bonus | Rating |
|---|---|---|
| Stake.us | 250,000 GC + 25 SC + 5% rakeback | 5/5 |
| Super Slots | 300 Free Spins | 5/5 |
| Wild Casino | 250 Free Spins + Cash Rewards & Prizes | 5/5 |
Our Verdict
Royal Ace Casino may entice you with flashy promotions and colorful games, but the player experiences paint a troubling picture. From slow payouts to deceptive bonus terms, the risks far outweigh any potential rewards.
If you value transparency and reliability, it’s best to explore other options. With so many reputable casinos out there, there’s no need to gamble with your trust.